Responsible gambling

Responsible Gaming at Cascades Casino North Bay

At Cascades Casino North Bay, we recognize the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our guests. We take pride in partnering with local organizations that provide confidential help, information, and treatment referrals for individuals struggling with problem gambling.

Self-Exclusion Program

We encourage guests who may be experiencing problems with their betting or gaming habits to consider self-excluding from the casino. This can be done by contacting ConnexOntario or through our on-site responsible gambling center.

Problem Gambling Awareness

To address problem gaming, we provide a range of tools and resources:

Reality-Check Messaging: Our staff are trained to recognize signs of problematic play and will offer reality-check messaging when they identify these behaviors.
Staff Training: We ensure that all our employees understand the risks associated with gambling and can advise guests on responsible gaming practices.
Permanent or Temporary Self-Exclusion: Guests may opt for either a permanent or temporary self-exclusion period, ensuring their safety and well-being.

Links to Support Organizations

We strongly recommend accessing professional help from organizations such as:

ConnexOntario: A confidential service providing information on problem gaming.
The Responsible Gaming Council (RGC): Dedicated to supporting the prevention of problem gambling through education, research, and public awareness.

By acknowledging and addressing potential issues with our guests' gaming habits, we strive to create a supportive environment that promotes responsible gaming practices within Ontario's casino community.